Refund & Return Policy
Last Updated On July 13, 2026
Effective Date July 13, 2026
Your satisfaction, privacy, and safety are our top priorities. Because of the intimate nature of what we sell, we can’t accept returns or exchanges unless an item is defective. This protects the health and safety of every customer.
Cancellation
Orders may be cancelled after being placed, but once we begin processing your order, cancellations are no longer accepted. Please allow 3–5 business days for a refund to post to your original payment method.
Non-returnable items
All toys are considered personal-use products. Once an item leaves our warehouse, it’s considered used and can’t be returned or resold, so all sales are final, except in cases of defect or order error.
Defective products
If you receive a defective product, contact us within 7 days of delivery at support@siliconeseduction.com.
- We require photo or video proof of the defect before approval.
- You may choose between a refund or a replacement.
- You may keep the defective product: no return is necessary.
- If you choose a replacement, we cover the cost of shipping.
Wrong or missing items
If your order arrives with the wrong item or something’s missing, notify us within 7 days of delivery. We’ll ship the correct or missing product at no additional cost, and replacements are typically processed within 1–3 business days.
Processing time
We process approved refunds and replacements as quickly as possible. Depending on your financial institution, refunds can take up to 7 business days. Refunds are credited to your original payment method, and replacements ship in the same discreet packaging as every order.
Contact us
For assistance with your order, reach out to us:
- Email: support@siliconeseduction.com
- Website: siliconeseduction.com/contact
We appreciate your trust in Silicone Seduction and are committed to keeping your shopping experience safe, discreet, and enjoyable.
Questions about this policy?
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