Privacy Policy

We may update this Privacy Policy at any time without prior notice and will post the revised version on the Service. Continued use after an update constitutes acceptance of the revised policy, so we recommend checking back periodically.

Information we collect

We collect and process the following personal information about you:

• Name
• Email
• Mobile number
• Shipping and billing address
• Payment information

How we collect your information

• When you create an account, place an order, or otherwise submit personal information
• When you interact with the website (browsing, cart activity, support requests)

How we use your information

• Creating and managing your account
• Processing and managing your orders
• Processing payment
• Customer support and dispute resolution
• Enforcing our Terms of Service
• Site protection and fraud prevention
• Collecting customer feedback and testimonials

If we want to use your information for any other purpose, we'll ask for your consent first, and only use it for the purpose you agreed to, unless the law requires otherwise.

How we share your information

We don't transfer your personal information to third parties without your consent, except as described below. Every third party we work with is contractually required to use your information only for the purpose it was shared for, and not to retain it longer than necessary.

We may also disclose your information: (1) to comply with applicable law, regulation, or legal process; (2) to enforce our agreements with you, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates a third party's rights. If Silicone Seduction is merged with or acquired by another company, your information may transfer to the new owner as part of that transaction.

Third-party data processors

To operate our website, process orders, provide support, and keep the Service secure and reliable, we work with a limited set of carefully chosen service providers. We share only the minimum information each provider needs to do its job, and we never sell or rent your personal information.

Website infrastructure & hosting

• Vercel: hosts and delivers our website.
• Railway: hosts our backend, application infrastructure, and database.
• BunnyCDN: delivers website media (images, video) via CDN.

Analytics & localization

• Fathom Analytics: cookieless, privacy-first website analytics that measures usage without identifying individual visitors.
• PostHog: EU-hosted product analytics that helps us understand how the site is used in aggregate, run in PostHog's cookieless mode (no cookies or local storage set on your device).
• Anthropic (Claude API): assists with website translation and localization.

Payment processing

• PayPal: processes payments and financial transactions.
• Afterpay and Sezzle: process installment-based payments for eligible orders.

All payment transactions are processed directly through our third-party payment providers. We don't store or maintain full credit card numbers, banking details, or other sensitive financial data on our own servers. If you use PayPal, PayPal collects the payment and identifying information you provide to operate and improve its services (including fraud detection and analytics), subject to the PayPal Privacy Statement.

Communications & support

• Proton Mail: secure, encrypted internal communications and support correspondence.
• Brevo: sends transactional emails such as order confirmations and shipping notifications, and marketing emails only where you've opted in.

Retention of your information

We retain your personal information for as long as we need it to fulfill the purposes described in this policy (typically 90 days to 2 years after your account becomes idle), or longer where required by law (record-keeping, fraud prevention, enforcement of legal rights). Anonymous or aggregate information that can't identify you may be retained indefinitely.

Your rights

Depending on applicable law, you may have the right to access, correct, or delete your personal data; receive a copy of it; restrict or object to its processing; request it be transferred to another entity; withdraw consent you previously gave us; and lodge a complaint with a supervisory authority. To exercise any of these rights, write to us at support@siliconeseduction.com. You can also opt out of marketing communications at any time using that same address.

If you don't provide required personal information, or withdraw consent for a required purpose, we may not be able to offer you the services that information was needed for.

Cookies

To learn how we use cookies and similar technologies, and the choices you have around them, see our Cookie Policy.

Security

We use reasonable security measures to help prevent loss, misuse, or unauthorized alteration of the information under our control. No method of transmission or storage is perfectly secure, so we can't guarantee absolute security. Any information you transmit to us is at your own risk.

Third-party links

Our Service may link to other websites we don't operate. This policy doesn't cover the privacy practices of those third parties. We encourage you to review the privacy policy of every site you visit; we have no control over, and no responsibility for, third-party content or practices.

Contact & grievance officer

If you have any questions or concerns about how we handle your information, email our Grievance Officer at support@siliconeseduction.com. We'll address your concerns in accordance with applicable law.