Frequently Asked Questions

Add a product to your cart, then continue to checkout. You can pay by credit or debit card, PayPal, Apple Pay, Google Pay, Afterpay, Sezzle, crypto via MakePay, or a local payment method such as iDEAL, Bancontact, EPS, Przelewy24, Swish, or Trustly. See our Payments section for details.

No, you can check out as a guest. Creating an account just makes it easier to track future orders and save your address.

You can cancel your order after placing it, but only until we begin processing it; after that, cancellation is no longer possible. If you need to change the products in your order, we'll cancel it so you can place a new one.

No, items can't be added to an order once it's been placed. Please place a separate order for anything additional.

You'll receive an email with your tracking number and a link to our tracking page as soon as your order ships.

Visit our order tracking page and enter your order number and email, or your tracking number directly.

All orders ship from our warehouse in Hong Kong.

We ship to Canada, the United States, Australia, and select countries across Europe and Asia. Enter your address at checkout to confirm delivery to your location.

Yes, every product on our site is available for international shipping, subject to the destination restrictions in our Shipping Policy.

Standard shipping takes an estimated 7–10 business days. Express shipping takes an estimated 5–7 business days. These are estimates, not guarantees; see our Shipping Policy for details.

Standard shipping is free on every order. Express shipping is available at checkout for an additional fee, calculated based on your destination.

Yes, free standard shipping is included on every order, worldwide.

Yes. Every order ships in a plain box with no description of its contents on the outside.

Only your shipping label. Couriers sometimes attach customs paperwork, and for customs compliance we may use a vague product description such as "rubber model" or similar general terms.

No, the package is a plain, unmarked box that never reveals its contents.

The label uses the name of our shipping partner, a generic logistics and fulfillment company, not Silicone Seduction.

Yes, every package ships in a plain, unbranded box.

Yes, every order includes a tracking number. Track it any time on our tracking page.

Express orders ship with UPS, DHL, or FedEx. Standard orders are handed to a local courier in your region for final delivery.

No, a signature isn't required for delivery.

Delays can happen for many reasons along the shipping chain. Most delayed packages start moving again on their own within a few days. If it's been longer, contact us and we'll follow up with the courier.

We'll contact the shipping carrier and open an investigation. Once they confirm an outcome, we'll follow up with you. If the package is confirmed lost, we'll send a replacement or issue a refund.

Contact us within 7 days of delivery with photos of the damage, and we'll arrange a replacement or refund. See our Refund & Return Policy for details.

No, we're unable to ship to PO boxes.

We can only ship to the address provided on your order. If you need to change the shipping address entirely, we'll cancel your order so you can place a new one with the correct address; we can only fix minor mistakes in an existing address.

No, shipping is fully discreet, so only you will know what you ordered.

No, not if you choose free (standard) shipping; import duties and customs fees are already included in your order total. They're not included with express shipping.

Yes, when you choose free shipping. Customs duties and taxes are not included with express shipping and remain the customer's responsibility.

Your package may be held for inspection before being released. This is outside our control, and we can't influence how quickly customs clears a shipment.

Customs officers may open packages during inspection, so they can see the contents. This is outside our control.

Yes, we ship internationally to the countries listed in our Shipping Policy.

We only ship to countries that generally permit adult products, but customs enforcement varies and an officer can refuse a package at their discretion. By placing an order, you confirm you understand your country's import laws for adult products. We can't take responsibility for orders refused or confiscated by customs.

Yes. We never share your order details with anyone outside the partners needed to deliver it.

Yes, every order ships in a plain, unbranded box.

Your statement will show the descriptor "Express Electronic," not our name or product details.

Yes, billing appears under the descriptor "Express Electronic."

No, we use plain packaging with no product names or branding.

No. We only share the minimum information necessary with our payment processors so they can process your payment; we don't share your details for any other purpose.

No, we never sell customer information.

We only use necessary cookies, such as those that remember your currency and shipping region. For analytics, we use OpenPanel and PostHog, both configured to anonymize tracking data so we can improve the site without identifying you. See our Privacy Promise for more.

No, we don't send marketing emails.

Yes. We can delete personally identifiable information on request, while retaining anonymized order data as required by tax law.

We accept credit and debit cards, PayPal, Apple Pay, Google Pay, Afterpay, Sezzle, crypto via MakePay, and regional methods including iDEAL, Bancontact, EPS, Przelewy24, Swish, and Trustly (Trustly is available for EUR, SEK, NOK, and DKK only, not GBP).

Yes, PayPal is available at checkout, including PayPal's own Pay in installments option where offered.

Yes, Afterpay and Sezzle are both available at checkout for eligible orders.

Yes, Afterpay is available at checkout for eligible orders and amounts.

Yes, Sezzle splits your order into 4 payments over 6 weeks, with the first payment due at checkout.

Yes, through Afterpay, Sezzle, or PayPal's Pay in installments, depending on what's available for your order and location.

Yes. Card payments are processed securely by our payment providers; we never see or store your full card details.

Declines usually come from your card issuer or payment provider, not from us; common causes include insufficient funds, an incorrect billing address, or your bank flagging the transaction. Try another payment method, or contact your bank, then contact us if the issue continues.

Yes, all major credit and debit cards are accepted at checkout.

Your payment method is charged when your order is placed.

For discretion, all charges appear on your statement as "Express Electronic," not as Silicone Seduction.

Because of the intimate nature of our products, all sales are final except for defective items or order errors on our part. See our full Refund & Return Policy.

No, not simply for change of mind; intimate products can't be returned once they've left our warehouse, for health and safety reasons. Defective items and order errors are the exceptions.

No, all sales are final once an order ships, whether or not the product was opened, except in cases of defect or an error on our part.

No, dissatisfaction alone isn't grounds for a return. Only defective items or order errors are eligible.

Email support@siliconeseduction.com with your order number and photo or video proof of the defect, and we'll take it from there.

Contact us within 7 days of delivery for a defective item or order error.

You don't need to return the defective item; you can keep it. If we send a replacement, we cover the shipping cost.

Approved refunds are credited to your original payment method within up to 7 business days, depending on your bank.

Refunds go back to your original payment method; we don't issue store credit or alternate payouts.

Let us know within 7 days of delivery and we'll ship the correct item at no additional cost, typically within 1–3 business days.

Email us within 7 days of delivery with photo or video proof. We'll offer a refund or a free replacement, and you can keep the defective item.

Contact support@siliconeseduction.com with your order number and a description of the issue, ideally with photos or video, and we'll help from there.

Sale items follow the same policy as full-price items: returns are accepted only for defects or order errors.

Email support@siliconeseduction.com or use our contact form.

Our team responds Monday through Friday, excluding public holidays.

We reply within 1 business day, Monday through Friday.

Yes, reach out and let us know what you're looking for, and we'll help you find the right fit.

Yes, contact us any time before you order with product questions; we're happy to help.

Please include your order number and the email address used to place the order; this lets us look up your order right away.